Frequently asked questions about bill payments through Amazon

1. How to make a bill payment?

   To make a bill payment through the Amazon.in website or mobile application (collectively Amazon.in), just go to the Amazon Pay page, select a utility and follow the on-screen instructions or go to ‘Pay bills’ option on your Amazon.in home screen.

2. How much time will it take for a payment to be accepted by the biller?

   Bill payments are accepted almost instantly. In some cases, the biller may take up to 3 days to accept the payment, though the transaction is completed on Amazon.in. In all such scenarios, you will see an upfront message about the same on the bill payment screen.

3. What all utility bill payments are supported by Amazon?

   An updated list of all utility bill payments payable through Amazon.in can be found at Amazon Pay.

4. Are there any offers/promotions on bill payments?

   Offers or promotions, if any, will be visible on the bill payment screen.

5. Can a bill payment be cancelled for a refund?

   No, bill payments once made by you cannot be cancelled by you for a refund.

6. What payment methods can be used to perform a Bill Payment?

   Credit cards, debit cards, net banking and Amazon Pay balance can be used to do a bill payment. UPI can also be used, if you are using a mobile device.

7. I am unable make a bill payment.

   Please ensure that you include the correct details, while making a bill payment. Sometimes the delay might also be possible due to technical issues. In such cases, we recommend that you retry paying the bill after sometime.

8. My payment was successful, but the bill payment failed.

   Some of the common reasons for a bill payment failure are:

   • Incorrect subscriber ID
   • Incorrect amount
   • Due date has been crossed and payment will be accepted at only physical outlets; or
   • Late payment fee not added to the outstanding bill amount

9. When a bill payment fails, we will send you an email and SMS notification informing the reason for such failure and refund confirmation.

   Bill payments made using Amazon Pay balance will be refunded instantly for such failed transactions. For other payment methods, the refund will be processed in 2-4 business days, depending upon your bank’s policy. Your bank usually sends you an SMS once the refund is successfully credited.

10. The payment is successful on Amazon.in, however my biller states that the bill is outstanding.

    Some billers may take up to 3 days from the date of transaction on Amazon.in to confirm the receipt of payment. If it is more than 3 days and the payment has still not been accepted, the transaction will be cancelled by Amazon and a refund will automatically be processed to your account. Refunds to Amazon Pay balance will be instant, while refunds for payments made using other payment methods may take up to 2-4 days, depending upon your bank’s policy.

11. Where can I view my past bill payments?

    This can be viewed from Your Orderssection. In case you want to check the status of your transaction using BBPS reference number, please click here.

12. Got a message that the bill payment is pending?

    In such cases, if the bill payment is not successful within 3 days, the transaction will be cancelled by Amazon and a refund will be processed to the original payment method you used. Refunds to Amazon Pay balance will be instant, while refunds for payments made using other payment methods may take up to 2-4 days, depending upon your bank’s policy

13. Can I get a payment receipt for my bill payment?

    A payment receipt for your bill payment transaction can be downloaded from the respective order details page at Your Orders

14. Why do I see a BBPS logo on my bill payment page?

    Since the biller is part of the Bharat Bill Pay System (“BBPS”) system, a BBPS logo appears on the bill payment screen. BBPS is a National Payment Corporation of India (“NPCI”) driven initiative – which enables interoperable bill payment services to customers and provide instant confirmation of payment. NPCI, as the central unit, will also undertake clearing and settlement activities related to transactions routed through BBPS enhancing customer confidence and experience.

15. I am not happy with the biller resolution provided, Can I raise a complaint?

    You can raise a complaint for any BBPS biller. Please enter your BBPS reference number, select the issue code and describe the issue and submit a complaint at this link. You can raise only one complaint for one BBPS reference number. Please note that Amazon does not look into these complaints and will not be sending any notification when the complaint gets resolved.

    Please use this link to check the status of your complaint. Your complaints are resolved by NPCI appointed operating units and the resolution time ranges from 4-7 working days. If you are raising a complaint for a transaction done outside Amazon.in, please note that you will be able to raise a complaint for a BBPS reference number only if your mobile number associated with the transaction is the same as the mobile number registered with Amazon.

16. I paid my bill outside Amazon, I want to know if my bill payment is successful. Can I check the transaction status on Amazon?

    No, you can only check status of a bill payment made through Amazon.in. Enter the BBPS reference number in the ensuing link to check the status of the transaction.

17. Are there purchase limits for bill payments?

    Yes, there are purchase limits in place for bill payments. In case multiple bill payments are placed through the same Amazon.in account / or multiple Amazon.in accounts to abuse the system, Amazon reserves the right (in its sole discretion) to cancel any bill payment order without providing any prior notice to you.